Shipping & Delivery Policy

Company: Silkon Global Ltd (trading as Herbert Accessory)

Shipping Overview

We ship premium silk scarves worldwide with a focus on the UK market. Orders are fulfilled directly from our manufacturing partners in China using reliable express logistics to ensure fast delivery and the best quality-to-price ratio.

UK Shipping

Delivery Timeframes

Standard Shipping (Free on orders over £50)

Processing Time: 1-2 business days
Shipping Time: 3-8 business days
Total Estimated Delivery: 5-10 business days from order date
Most orders arrive within 7 days

Express Shipping (£12.95)

Processing Time: Next business day (priority handling)
Shipping Time: 3-5 business days
Total Estimated Delivery: 4-7 business days from order date

Business days = Monday-Friday, excluding UK bank holidays

Shipping Costs

Orders over £50: FREE standard shipping
Orders under £50: £4.95 standard shipping
Express Shipping: £12.95 (any order value)

What’s Included

✓ Full tracking for all orders
✓ Insurance coverage
✓ All customs duties and VAT included in price
✓ No hidden fees or surprise charges
✓ Professional courier service (YunExpress via Royal Mail final mile)

International Shipping

We currently ship to select international destinations:

Europe (EU & EEA)

Delivery: 8-15 business days
Shipping Cost: £8.95 (free over £75)
Customs: Customer may be responsible for local customs/duties

United States

Delivery: 8-15 business days
Shipping Cost: £9.95 (free over £100)
Customs: Customer responsible for any local duties

Rest of World

Delivery: 10-20 business days
Shipping Cost: Calculated at checkout
Customs: Customer responsible for any local duties

Note: We cannot be held responsible for customs delays or charges imposed by destination countries outside the UK.

Order Processing

Processing Times

Standard Orders:

Orders placed before 2:00 PM GMT: Processed within 1-2 business days
Orders placed after 2:00 PM GMT or on weekends: Processed within 2 business days
Most orders processed and handed to courier next business day

Express Orders:

Priority processing – next business day pickup
Orders placed before 2:00 PM GMT: Same or next-day processing

Bank holidays may add 1 business day to processing time

Order Confirmation

You’ll receive:

Order Confirmation Email – Immediately after purchase
Shipping Confirmation Email – When order is dispatched (includes tracking number)
Tracking Updates – Regular updates as package moves through transit
Delivery Confirmation – When delivered successfully

Tracking Your Order

How to Track

Check your shipping confirmation email for tracking number
Click the tracking link provided in the email
Or visit our website tracking page and enter your number
Track directly with courier using the tracking number

Tracking Information

Tracking activates within 24 hours of dispatch
Updates typically show: Picked up → In Transit → Arrived in UK → Out for Delivery → Delivered
Initial status may show “Label Created” or “Processing” – this is normal
Once in UK, Royal Mail usually handles final delivery
Contact us if no tracking updates after 3 days

Expected Tracking Timeline

Standard Shipping (7-day typical example):

Day 1-2: Order processed, picked up by courier
Day 3-5: International transit to UK
Day 5-6: UK customs clearance (usually instant)
Day 6-7: Royal Mail delivery to your address

Why We Ship from China

Our Business Model – Full Transparency

We’re completely open about our fulfillment process:

Why China?

China produces 90% of the world’s silk
Direct access to authentic, premium Grade 6A mulberry silk
Working directly with skilled silk artisans
Eliminates warehouse and intermediary costs
Savings passed directly to you

Our Commitment:

Fast, reliable logistics (5-10 days, not weeks)
Professional express courier service
Full tracking and insurance
UK-based customer service
All UK customs/VAT included in price

We’re a UK-registered company (Silkon Global Ltd, 15248667) that happens to ship directly from our manufacturing partners. This gives you:

✓ UK consumer protection laws apply
✓ Easy returns to UK address
✓ UK customer service support
✓ Legitimate business with legal accountability

Shipping Restrictions

We cannot ship to:

PO Boxes (for certain carriers)
Military APO/FPO addresses (contact us for alternatives)
Certain remote Scottish islands (may incur surcharges)
Addresses requiring restricted access without prior arrangement

Delivery Issues

Failed Delivery Attempts

If the courier cannot deliver:

You’ll receive a “Sorry We Missed You” card or email notification
Item held at local Royal Mail depot or collection point
Usually held for 7-14 days
Follow instructions on card to arrange redelivery or collection
After holding period, item returns to us (we’ll contact you)

Delayed Deliveries

If your order is delayed beyond the estimated timeframe:

Days 1-10: Normal delivery window for standard shipping

Track your order using the tracking number provided
Most orders arrive within 7 days

Days 11-14: Contact us for investigation

Email: Aurora@herbertaccessory.site
We’ll check with courier and provide update

After Day 15: Refund or resend

We’ll issue a full refund or resend your order at no cost
Your choice

Lost Packages

If tracking shows delivered but you haven’t received it:

Within 48 hours:

Check with neighbors, household members
Check building reception/concierge
Check safe places (porch, garage, etc.)
Verify delivery address was correct

After 48 hours: Contact us at Aurora@herbertaccessory.site

We’ll investigate with courier
File insurance claim if necessary
Reship or refund as appropriate
We take full responsibility

Damaged in Transit

If your package arrives damaged:

Take photos of outer packaging
Take photos of product damage
Contact us within 48 hours: Aurora@herbertaccessory.site
Include order number and photos
We’ll arrange replacement or full refund immediately
Keep the damaged item until we confirm (for insurance claim)

Customs & Import Duties

UK Orders (England, Scotland, Wales, Northern Ireland)

All duties and VAT included in your order price
No additional fees at delivery
We handle all customs documentation
Smooth clearance through UK customs
You pay nothing extra

International Orders (Outside UK)

You may be responsible for customs duties, taxes, or import fees in your country
We declare accurate values as legally required (cannot mark as “gift” or lower value)
Customs charges vary by country – check with your local customs office
We have no control over these charges
Delivery may be delayed during customs processing

Quality Assurance

Before Your Order Ships

Every order undergoes:

✓ Quality inspection for defects
✓ Verification against order details
✓ Secure packaging to prevent damage
✓ Proper labeling and documentation
✓ Insurance coverage

If There’s a Problem

We stand behind every order:

Wrong item sent: We cover return shipping + send correct item
Damaged in transit: Full replacement or refund
Quality issue: Return for full refund within 14 days
Lost in shipping: Full refund or replacement

Peak Season Considerations

Busy Periods

Delivery may take 1-3 days longer during:

Christmas/New Year (mid-December to early January)
Chinese New Year (late January/February – dates vary)
UK bank holidays
Major sale periods (Black Friday, etc.)

We’ll notify you if your order falls during a peak period.

Contact Us

Questions about your delivery?

Email: Aurora@herbertaccessory.site
Phone: +44 07591 225895
Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT

Registered Address:
Silkon Global Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Customer Service:
69 St Benets Road
Stalham, Norfolk
NR12 9DW
United Kingdom

Summary – Quick Reference

UK Standard Shipping:

⏱️ 5-10 business days (most arrive in 7 days)
💰 FREE on orders over £50
📦 Full tracking included
🇬🇧 No customs fees (included in price)

UK Express Shipping:

⏱️ 4-7 business days
💰 £12.95 any order
📦 Priority handling + tracking
🇬🇧 No customs fees (included in price)

Our Promise:

Fast, reliable delivery from China to UK
Complete transparency about shipping origin
Professional courier service
Full tracking and insurance
UK consumer protection applies
Easy returns to UK address

Last Updated: November 2024
Silkon Global Ltd – Company Number: 15248667