Shipping & Delivery Policy
Company: Silkon Global Ltd (trading as Herbert Accessory)
Shipping Overview
We ship premium silk scarves worldwide with a focus on the UK market. Orders are fulfilled directly from our manufacturing partners in China using reliable express logistics to ensure fast delivery and the best quality-to-price ratio.
UK Shipping
Delivery Timeframes
Standard Shipping (Free on orders over £99)
- Processing Time: 1–2 business days
- Shipping Time: 3–8 business days
- Total Estimated Delivery: 5–10 business days from order date
- Most orders arrive within 7 days
Express Shipping (£15)
- Processing Time: Next business day (priority handling)
- Shipping Time: 3–5 business days
- Total Estimated Delivery: 4–7 business days from order date
Business days = Monday–Friday, excluding UK bank holidays
Shipping Costs
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Over £99 | FREE | £15 |
| Under £99 | £5 | £15 |
What’s Included
- Full tracking for all orders
- Insurance coverage
- All customs duties and VAT included in price
- No hidden fees or surprise charges
- Professional courier service (YunExpress via Royal Mail final mile)
International Shipping
We currently ship to select international destinations.
Europe (EU & EEA)
- Delivery: 8–15 business days
- Shipping Cost: £10 (free over £99)
- Customs: Customers are responsible for any local customs duties and import taxes applicable in their country
United States
- Delivery: 8–15 business days
- Shipping Cost: £10 (free over £99)
- Customs: Customers are responsible for any local customs duties and import taxes applicable in their country
Rest of World
- Delivery: 10–20 business days
- Shipping Cost: Calculated at checkout
- Customs: Customers are responsible for any local customs duties and import taxes applicable in their country
Please note: We cannot be held responsible for customs delays imposed by destination countries outside the UK.
Order Processing
Processing Times
Standard Orders:
- Orders placed before 2:00 PM GMT: Processed within 1–2 business days
- Orders placed after 2:00 PM GMT or on weekends: Processed within 2 business days
- Most orders processed and handed to courier next business day
Express Orders:
- Priority processing — next business day pickup
- Orders placed before 2:00 PM GMT: Same or next-day processing
- Bank holidays may add 1 business day to processing time
Order Confirmation
You will receive:
- Order Confirmation Email — Immediately after purchase
- Shipping Confirmation Email — When order is dispatched (includes tracking number)
- Tracking Updates — Regular updates as package moves through transit
- Delivery Confirmation — When delivered successfully
Tracking Your Order
How to Track
- Check your shipping confirmation email for your tracking number
- Click the tracking link provided in the email
- Or visit our website tracking page and enter your number
- Track directly with the courier using the tracking number
Tracking Information
- Tracking activates within 24 hours of dispatch
- Updates typically show: Picked up → In Transit → Arrived in UK → Out for Delivery → Delivered
- Initial status may show “Label Created” or “Processing” — this is normal
- Once in the UK, Royal Mail usually handles final delivery
- Contact us if no tracking updates appear after 3 days
Expected Tracking Timeline — Standard Shipping (7-day typical example)
- Day 1–2: Order processed, picked up by courier
- Day 3–5: International transit to UK
- Day 5–6: UK customs clearance (usually same day)
- Day 6–7: Royal Mail delivery to your address
Our Fulfilment Model
Herbert Accessory is a UK-registered company (Silkon Global Ltd, Company No. 15248667) that ships directly from specialist manufacturing partners in China. This model allows us to work directly with skilled silk artisans in Hangzhou — a region with centuries of silk craftsmanship — and pass the savings directly to our customers without compromising on quality.
All UK orders are fulfilled with full customs documentation, and all duties and VAT are included in your order price. UK consumer protection law applies to every purchase.
Shipping Restrictions
We are currently unable to ship to:
- PO Boxes (for certain carriers)
- Military APO/FPO addresses (please contact us for alternatives)
- Certain remote Scottish islands (may incur surcharges)
Delivery Issues
Failed Delivery Attempts
If the courier cannot deliver:
- You will receive a notification card or email
- Item held at local Royal Mail depot or collection point for 7–14 days
- Follow the instructions provided to arrange redelivery or collection
- After the holding period, items return to us and we will contact you
Delayed Deliveries
- Days 1–10: Normal delivery window — track your order using the number provided
- Days 11–14: Contact us at support@herbertaccessory.site and we will investigate with the courier
- After Day 15: We will issue a full refund or resend your order at no cost — your choice
Lost Packages
If tracking shows delivered but you have not received your order:
Within 48 hours:
- Check with neighbours and household members
- Check building reception or concierge
- Check safe places (porch, garage)
- Verify the delivery address was correct
After 48 hours: Contact us at support@herbertaccessory.site. We will investigate with the courier, file an insurance claim if necessary, and reship or refund as appropriate.
Damaged in Transit
If your package arrives damaged:
- Take photos of the outer packaging and the product
- Contact us within 48 hours at support@herbertaccessory.site
- Include your order number and photos
- We will arrange a replacement or full refund immediately
- Please keep the damaged item until we confirm (required for insurance claim)
Customs & Import Duties
UK Orders (England, Scotland, Wales, Northern Ireland)
All duties and VAT are included in your order price. You will not be charged anything additional at delivery. We handle all customs documentation.
International Orders (Outside UK)
Customers are responsible for any customs duties, taxes, or import fees applicable in their country. We declare accurate values on all shipments as legally required. Customs charges vary by country — please check with your local customs office before ordering. We have no control over these charges, and delivery may be delayed during customs processing.
Quality Assurance
Every order undergoes quality inspection, verification against order details, secure packaging, proper labelling and documentation, and insurance coverage before dispatch.
If there is a problem with your order:
- Wrong item sent: We cover return shipping and send the correct item
- Damaged in transit: Full replacement or refund
- Quality issue: Return for full refund within 14 days
- Lost in shipping: Full refund or replacement
Peak Season Considerations
Delivery may take 1–3 additional days during:
- Christmas and New Year (mid-December to early January)
- Chinese New Year (late January/February — dates vary)
- UK bank holidays
- Major sale periods (Black Friday etc.)
We will notify you if your order is placed during a peak period.
Contact Us
Email: support@herbertaccessory.site Phone: +44 07591 225895 Hours: Monday–Friday, 9:00 AM–5:00 PM GMT
Registered Address: Silkon Global Ltd 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom
Customer Service & Returns: Unit 2, Arenson Way, Prologis Park DC2 Dunstable, LU5 4RZ, United Kingdom
Quick Reference Summary
| UK Standard | UK Express | |
|---|---|---|
| Delivery | 5–10 business days | 4–7 business days |
| Cost | FREE over £99 / £5 under £99 | £15 |
| Tracking | Included | Included |
| Customs | Included in price | Included in price |
Last Updated: April 2026 Silkon Global Ltd — Company Number: 15248667