Terms & Conditions

Company: Silkon Global Ltd (trading as Herbert Accessory) Last Updated: April 2026

1. Introduction

Welcome to Herbert Accessory.

These Terms of Service govern your use of our website at herbertaccessory.site, operated by Silkon Global Ltd trading as Herbert Accessory. Our Privacy Policy also governs your use of our website and explains how we collect, safeguard, and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy. By using our website, you confirm that you have read and understood these agreements and agree to be bound by them.

If you do not agree with these Terms, please do not use our website. You are welcome to contact us at support@herbertaccessory.site if you have any questions.

1.1 Company Information

Legal Name: Silkon Global Ltd
Trading Name: Herbert Accessory
Company Number: 15248667
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
VAT Number: 507193692
Email: support@herbertaccessory.site
Phone: +44 07591 225895

2. Communications

By using our website, you may opt in to receive newsletters, marketing materials, and other information we send. You may opt out of receiving any communications from us at any time by following the unsubscribe link in any email or by contacting us at support@herbertaccessory.site.

3. Purchases

If you wish to purchase any product available through our website, you may be asked to supply information relevant to your purchase including payment details and shipping information.

You confirm that: (i) you have the legal right to use any payment method you provide; and (ii) the information you supply is true, correct, and complete.

We may use third-party services to facilitate payment. By submitting your information, you agree to it being shared with these providers as described in our Privacy Policy.

We reserve the right to refuse or cancel any order at any time for reasons including product unavailability, pricing errors, or suspected fraud.

3.1 Pricing

All prices are displayed in British Pounds (£ GBP) and include UK VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already confirmed.

3.2 Payment Methods

We accept the following payment methods:

Credit and Debit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay
Google Pay

All payments are processed securely through PCI-DSS compliant payment providers. We do not store complete card details.

4. Shipping and Delivery

4.1 UK Shipping

Products are fulfilled directly from our manufacturing partners in China using express logistics services.

UK Standard Shipping:

Delivery: 5–10 business days (most arrive within 7 days)
Free on orders over £99
Orders under £99: £5 shipping fee

UK Express Shipping:

Delivery: 4–7 business days
Cost: £15

4.2 International Shipping

We ship to select international destinations. See our Shipping & Delivery Policy for complete details including costs and estimated delivery times.

4.3 Risk and Title

Risk of loss and title for items pass to you upon delivery. All products remain our property until payment is received in full.

5. Returns and Refunds

5.1 UK Consumer Rights

Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have the right to return most items within 30 days of receipt for any reason, provided the items are unused and in original condition.

5.2 Return Process

To initiate a return:

Contact us at support@herbertaccessory.site within 30 days of receipt
Provide your order number and reason for return
Receive a Return Authorisation (RA) number from us
Ship the item to our UK returns address with your RA number included
Refund processed within 5–7 business days of receiving the return

Returns Address: Herbert Accessory Returns Unit 2, Arenson Way, Prologis Park DC2 Dunstable, LU5 4RZ, United Kingdom

5.3 Return Shipping Costs

Change of mind: Customer is responsible for return shipping costs
Faulty or incorrect items: We cover all return shipping costs

5.4 Non-Returnable Items

The following cannot be returned:

Personalised or custom-made items
Items returned without prior authorisation
Items damaged due to misuse or neglect

Full details are available in our Returns & Refunds Policy.

6. Product Information

6.1 Accuracy

We make every effort to display accurate product information including descriptions, images, pricing, and availability. Please note:

Colours may vary slightly from screen display
Dimensions and specifications are approximate
We reserve the right to correct any errors

6.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer a full refund or suitable alternative.

7. Warranties

7.1 Product Quality

We warrant that all products:

Are of satisfactory quality
Are as described on our website
Are fit for their intended purpose

This warranty applies for a reasonable period after purchase and is in addition to your statutory rights under UK law.

7.2 Limitation of Warranty

To the extent permitted by law, we do not provide warranties beyond those stated above. We are not liable for issues arising from misuse, neglect, or normal wear and tear. Your statutory consumer rights are not affected.

8. Intellectual Property

Our website and its original content, features, and functionality are the exclusive property of Silkon Global Ltd and its licensors, protected by copyright, trademark, and other laws of the United Kingdom. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Herbert Accessory is a UK registered trade mark (Application No. UK00004352476, Silkon Global Ltd).

9. Copyright Policy

We respect the intellectual property rights of others. If you believe that content on our website infringes your copyright, please contact us at support@herbertaccessory.site with:

A description of the copyrighted work
The location of the allegedly infringing material on our website
Your contact information
A statement of good faith belief that the use is not authorised

10. Prohibited Uses

You may use our website only for lawful purposes. You agree not to use our website:

In any way that violates applicable law or regulation
To transmit any unsolicited advertising or promotional material
To impersonate the Company, its employees, or any other person
In any way that infringes the rights of others
To introduce any malicious software or code
To attempt unauthorised access to any part of our website
To engage in any denial-of-service attack or similar interference

11. Limitation of Liability

11.1 Exclusions

To the fullest extent permitted by law, we are not liable for:

Indirect, consequential, or incidental damages
Loss of profits, revenue, or business
Loss of data or goodwill
Delays caused by factors beyond our reasonable control

11.2 Maximum Liability

Our total liability shall not exceed the amount you paid for the affected order.

11.3 Statutory Rights

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any breach of your statutory consumer rights under UK law

12. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UK GDPR and the Data Protection Act 2018.

Your rights under UK data protection law include the right to access, correct, delete, and port your personal data. See our Privacy Policy for full details.

13. Links to Other Websites

Our website may contain links to third-party websites not owned or controlled by Herbert Accessory. We have no control over and assume no responsibility for the content or practices of any third-party websites. We recommend reading the terms and privacy policies of any third-party websites you visit.

14. Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, war, government actions, pandemic, or shipping carrier disruptions.

15. Dispute Resolution

15.1 Informal Resolution

If you have a complaint, please contact us first at support@herbertaccessory.site. We will respond within 7 business days and aim to resolve all disputes amicably.

15.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

15.3 Consumer Rights

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live. Nothing in these Terms affects your statutory rights as a consumer.

16. Amendments to Terms

We may amend these Terms at any time by posting the revised version on this page. Material changes will be notified to registered users by email. Your continued use of our website following any changes constitutes acceptance of the revised Terms.

17. Consumer Rights Information

For independent advice about your consumer rights:

Citizens Advice: citizensadvice.org.uk / 0808 223 1133
Trading Standards: tradingstandards.uk

18. Contact Us

Email: support@herbertaccessory.site Phone: +44 07591 225895 Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

Registered Office: Silkon Global Ltd 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom

Last Updated: April 2026 Silkon Global Ltd — Company Number: 15248667, Registered in England and Wales