Returns & Refunds Policy

Company: Silkon Global Ltd (trading as Herbert Accessory) Last Updated: April 2026

Your UK Consumer Rights

As a UK-registered business, we comply fully with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. You have the right to return most items within 30 days of receipt for any reason.

30-Day Returns Policy

Eligibility

You may return any item within 30 days of delivery if:

  • The item is unused and in original condition
  • All tags and packaging are intact
  • The item has not been worn, washed, or altered
  • You provide proof of purchase

How to Return an Item

Step 1: Contact us within 30 days of receiving your order

  • Email: support@herbertaccessory.site
  • Subject: “Return Request – Order #[Your Order Number]”
  • Include: Your reason for return, order number, and item(s) to return

Step 2: Wait for return authorisation

  • We will respond within 48 hours with return instructions
  • You will receive a Return Authorisation (RA) number
  • We will provide the return address

Step 3: Ship the item back

  • Pack securely in original packaging if possible
  • Include your RA number on the package
  • Use a tracked shipping service
  • Keep your tracking receipt until your refund is confirmed

Return Address:

Herbert Accessory Returns Unit 2, Arenson Way Prologis Park DC2 Dunstable, LU5 4RZ United Kingdom

Return Shipping Costs

Standard Returns (Change of Mind) — UK: Customers are responsible for return shipping costs. We recommend using a tracked, insured service. Items remain your responsibility until received by us.

Standard Returns (Change of Mind) — International: Customers are responsible for all return shipping costs including any customs fees or import duties incurred on the return shipment.

Faulty, Damaged, or Incorrect Items — UK and International: We cover all return shipping costs. Contact us immediately and we will provide a prepaid return label or reimburse your return shipping costs. See the Faulty Items section below.

Refunds

Refund Processing

Once we receive and inspect your return:

  • Inspection: Within 2–3 business days of receipt
  • Refund Issued: Within 5–7 business days of receiving the return
  • Refund Method: Original payment method
  • Refund Amount: Full purchase price (excluding original shipping cost, unless the item is faulty or incorrect)

Refund Timeline

  • Credit/Debit Card: 3–5 business days after refund is issued
  • PayPal: 1–3 business days after refund is issued

You will receive email confirmation when your refund has been processed.

Non-Returnable Items

The following cannot be returned:

  • Personalised or custom-made items
  • Items returned without prior authorisation
  • Items damaged due to misuse or neglect

Exchanges

To exchange an item, simply return the original following the process above and place a new order for the item you would like. We will process your refund promptly once we receive the return.

Faulty or Damaged Items

Our Commitment

If you receive a faulty, damaged, or incorrect item, we will put it right at no cost to you.

How to Report a Fault

  1. Email us immediately at support@herbertaccessory.site
  2. Include clear photos of the fault or damage
  3. Provide your order number
  4. Describe the issue

Resolution Options

You may choose:

  • Full Refund — Money returned to your original payment method
  • Replacement — New item sent at no additional cost
  • Partial Refund — If you wish to keep the item with an agreed discount

Late or Missing Orders

  • Days 1–10: Normal delivery window for standard shipping. Track your order using the number in your dispatch email.
  • Days 11–14: Contact us at support@herbertaccessory.site. We will investigate with the courier and provide an update within 48 hours.
  • After Day 15: We will issue a full refund or resend your order at no cost — your choice.

Contact Us

Email: support@herbertaccessory.site Phone: +44 07591 225895 Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

Registered Address: Silkon Global Ltd 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom

Returns Address: Herbert Accessory Returns Unit 2, Arenson Way, Prologis Park DC2 Dunstable, LU5 4RZ, United Kingdom

Your Legal Rights

This returns policy does not affect your statutory rights under UK law. For more information about your consumer rights, visit Citizens Advice.

Last Updated: April 2026 Silkon Global Ltd — Company Number: 15248667, Registered in England and Wales

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