Privacy Policy
Company: Silkon Global Ltd (trading as Herbert Accessory) Last Updated: April 2026
Introduction
Silkon Global Ltd (trading as Herbert Accessory) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
- Legal Name: Silkon Global Ltd
- Trading Name: Herbert Accessory
- Company Number: 15248667
- ICO Registration Reference: ZC099131
- Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Email: support@herbertaccessory.site
- Phone: +44 07591 225895
Information We Collect
Information You Provide
When you place an order:
- Name and contact details (email, phone)
- Billing and delivery addresses
- Payment information (processed securely by our payment provider — we never see or store complete card details)
When you contact us:
- Name, email address, phone number
- Content of your communications
- Any additional information you choose to provide
Information We Collect Automatically
Website Usage:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies (see Cookie Policy section below)
Order Information:
- Purchase history
- Products viewed
- Shopping cart contents
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfilment:
- Processing and delivering your orders
- Communicating about your order status
- Handling returns and refunds
- Providing customer support
Business Operations:
- Improving our website and services
- Analysing customer trends and preferences
- Preventing fraud and maintaining security
- Complying with legal obligations
Marketing (with your consent):
- Sending promotional emails about new products and offers
- Personalised product recommendations
- Customer surveys and feedback requests
You can opt out of marketing communications at any time by clicking “unsubscribe” in any marketing email or by contacting us at support@herbertaccessory.site.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To fulfil orders and provide our services
- Legal Obligation: To comply with tax, accounting, and legal requirements
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications — you may withdraw consent at any time
Sharing Your Information
We share your information only when necessary.
Service Providers:
- Payment Processors: Stripe, PayPal (secure payment processing)
- Shipping Partners: International courier services (for delivery purposes only)
- Email Service: Email marketing platform (for order confirmations and marketing)
- Web Hosting: Website hosting provider (website infrastructure)
All service providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements: We may disclose information if required by law, court order, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or sale of the business, your information may be transferred to the new entity. We will notify you in advance if this occurs.
We never sell your personal information to third parties.
International Transfers
Some of our service providers are located outside the UK and EEA. When we transfer data internationally:
- We ensure adequate safeguards are in place
- We use Standard Contractual Clauses approved by the UK ICO
- We verify that providers comply with appropriate data protection standards
Our manufacturing partners in China receive only the minimum information necessary for order fulfilment — specifically your shipping address and order details.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Encrypted databases for stored data
- Limited employee access on a need-to-know basis
- Regular security assessments and updates
- PCI-DSS compliant payment processors — we do not store complete card details
Data Retention
We retain your personal information for the following periods:
| Data Type | Retention Period |
|---|---|
| Order Data | 7 years (tax and accounting requirements) |
| Marketing Data | Until you unsubscribe |
| Website Analytics | 26 months maximum |
| Customer Service Communications | 3 years from last contact |
Your Rights
Under UK GDPR, you have the following rights:
- Access — Request a copy of the personal data we hold about you
- Rectification — Correct inaccurate or incomplete information
- Erasure — Request deletion of your personal data (subject to legal obligations)
- Restriction — Limit how we use your data in certain circumstances
- Portability — Receive your data in a machine-readable format
- Object — Object to processing based on legitimate interests or for marketing
- Withdraw Consent — Withdraw consent for marketing or other consent-based processing at any time
- Complain — Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Exercising Your Rights
To exercise any of these rights, please contact us:
- Email: support@herbertaccessory.site
- Subject line: “Data Subject Request – [Your Name]”
- Include: Your full name, email address, and specific request
We will respond within 30 days. This may be extended to 60 days for complex requests, in which case we will notify you.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.
Types of Cookies We Use
Essential Cookies (Always Active) These are necessary for the website to function and cannot be disabled:
- Shopping cart functionality
- Secure checkout processing
- Session management
Performance Cookies These help us understand how visitors use our website:
- Website analytics (Google Analytics)
- Page load monitoring
- Error tracking
Functional Cookies These remember your preferences:
- Language preferences
- User settings and remembered choices
Marketing Cookies (with consent) These are used for advertising and remarketing:
- Google Ads conversion tracking
Managing Cookies
You can control cookies through:
- Our cookie consent banner when you first visit our website
- Your browser settings
- Cookie management tools available on our website
Disabling essential cookies may affect website functionality such as the shopping cart and checkout process.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately at support@herbertaccessory.site and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law or regulation, new services, or improved privacy practices. We will notify you of significant changes by email (for registered customers) and by a prominent notice on our website. The “Last Updated” date at the top of this page will always reflect when changes were last made.
Contact Us
For any privacy questions or concerns:
Email: support@herbertaccessory.site Phone: +44 07591 225895 Hours: Monday–Friday, 9:00 AM–5:00 PM GMT
Postal Address: Silkon Global Ltd 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom
Supervisory Authority
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Last Updated: April 2026 Silkon Global Ltd — Company Number: 15248667, Registered in England and Wales ICO Registration Reference: ZC099131