Privacy Policy

Effective Date: November 2024
Last Updated: November 2024

Introduction

Silkon Global Ltd (trading as Herbert Accessory) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Controller:
Silkon Global Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: Aurora@herbertaccessory.site
Phone: +44 07591 225895

Information We Collect

Information You Provide

When you place an order:

Name and contact details (email, phone)
Billing and delivery addresses
Payment information (processed securely by our payment provider)

When you create an account:

Email address and password
Order history and preferences

When you contact us:

Name, email, phone number
Content of your communications
Any additional information you choose to provide

Information We Collect Automatically

Website Usage:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Cookies (see Cookie Policy section)

Order Information:

Purchase history
Products viewed
Shopping cart contents

How We Use Your Information

We use your personal information for:

Order Fulfillment

Processing and delivering your orders
Communicating about your order status
Handling returns and refunds
Providing customer support

Business Operations

Improving our website and services
Analyzing customer trends and preferences
Preventing fraud and maintaining security
Complying with legal obligations

Marketing (with your consent)

Sending promotional emails about new products and offers
Personalized product recommendations
Customer surveys and feedback requests

You can opt out of marketing at any time by clicking “unsubscribe” in any marketing email or contacting us.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To fulfill orders and provide services
Legal Obligation: To comply with tax, accounting, and legal requirements
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications (you can withdraw anytime)

Sharing Your Information

We share your information only when necessary:

Service Providers

Payment Processors: Stripe, PayPal (secure payment processing)
Shipping Partners: International courier services (delivery only)
Email Service: Email marketing platform (order confirmations, marketing)
Web Hosting: Website hosting provider (website infrastructure)

All service providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or regulatory authority.

Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

We never sell your personal information to third parties.

International Transfers

Some of our service providers are located outside the UK/EEA. When we transfer data internationally:

We ensure adequate safeguards are in place
We use Standard Contractual Clauses approved by the UK ICO
We verify providers comply with appropriate data protection standards

Our manufacturing partners in China receive minimal information (shipping address and order details only) necessary for order fulfillment.

Data Security

We implement industry-standard security measures:

Encryption: SSL/TLS encryption for data in transit
Secure Storage: Encrypted databases for stored data
Access Controls: Limited employee access on need-to-know basis
Regular Audits: Security assessments and updates
Payment Security: We don’t store complete card details (handled by PCI-DSS compliant processors)

Data Retention

We retain your personal information for:

Order Data: 7 years (tax and accounting requirements)
Account Data: Until you request deletion or account remains inactive for 3 years
Marketing Data: Until you unsubscribe
Website Analytics: 26 months maximum

Your Rights

Under UK GDPR, you have the right to:

Access

Request a copy of personal data we hold about you

Rectification

Correct inaccurate or incomplete information

Erasure (“Right to be Forgotten”)

Request deletion of your personal data (subject to legal obligations)

Restriction

Limit how we use your data in certain circumstances

Portability

Receive your data in a machine-readable format

Object

Object to processing based on legitimate interests or for marketing

Withdraw Consent

Withdraw consent for marketing or other consent-based processing

Complain

Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Exercising Your Rights

To exercise any of these rights:

Email: privacy@herbertaccessory.site
Subject: “Data Subject Request – [Your Name]”
Include: Your full name, email address, and specific request

We will respond within 30 days (may be extended to 60 days for complex requests).

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies (Always Active)

Shopping cart functionality
Secure account access
Payment processing

Performance Cookies

Website analytics (Google Analytics)
Page load monitoring
Error tracking

Functional Cookies

Language preferences
User settings
Remembered choices

Marketing Cookies (with consent)

Advertising platforms (Facebook Pixel, Google Ads)
Remarketing campaigns
Conversion tracking

Managing Cookies

You can control cookies through:

Our cookie consent banner (first visit)
Your browser settings
Cookie management tools available on our website

Note: Disabling essential cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, contact us immediately for deletion.

Changes to This Policy

We may update this Privacy Policy to reflect:

Changes in law or regulation
New features or services
Improved privacy practices

We will notify you of significant changes via:

Email to registered users
Prominent notice on our website
Updated “Last Modified” date

Continued use of our services after changes constitutes acceptance.

Contact Us

For privacy questions or concerns:

Data Protection Contact:
Email: Aurora@herbertaccessory.site
Phone: +44 07591 225895

Postal Address:
Silkon Global Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Supervisory Authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

Silkon Global Ltd – Company Number: 15248667
Registered in England and Wales