Frequently Asked Questions

About Our Company

Herbert Accessory is the trading name of Silkon Global Ltd, a UK-registered company specializing in premium silk scarves. We’re based in the UK and work with specialized silk manufacturers in China to bring you authentic, high-quality silk products at competitive prices.

Yes! We are Silkon Global Ltd, registered in England and Wales:

  • Company Number: 15248667
  • Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • VAT Number: 507193692

We’re transparent about our business model. Our products are manufactured in China (the world’s leading silk production region), and direct shipping from our manufacturing partners allows us to:

  • Maintain competitive prices
  • Ensure the highest quality standards
  • Eliminate warehouse storage costs
  • Pass savings directly to you

We maintain UK-based customer service and comply with all UK consumer protection laws.

Products

We offer two premium collections:

Pure Silk Collection: All our pure silk scarves are made from 100% genuine mulberry silk (Grade 6A). This is the highest quality silk, known for its:

  • Luxurious softness
  • Natural sheen
  • Durability
  • Hypoallergenic properties

Silk & Wool Blend Collection: Our silk and wool blend scarves combine the best of both natural fibers:

  • Premium mulberry silk blended with fine wool
  • Lightweight warmth for cooler weather
  • Exceptional softness and comfort
  • Breathable and skin-friendly
  • Enhanced elasticity and moisture absorption
  • Perfect for autumn and winter wear

Both collections feature authentic natural materials, expert craftsmanship, and our commitment to quality.

Authentic silk has distinct characteristics:

  • Touch Test: Smooth, cool to touch, warms quickly against skin
  • Lustre Test: Natural sheen, not overly shiny
  • Burn Test: Burns slowly, smells like burning hair (we don’t recommend this!)
  • Ring Test: Real silk can pass through a wedding ring due to its fine texture

We stand behind the authenticity of all our silk products and offer a 14-day satisfaction guarantee.

Our scarves come in a variety of sizes and shapes to suit different styling needs:

  • Square scarves – Available in small, medium, and large sizes
  • Rectangular scarves – Perfect for wrapping and draping
  • Triangle scarves – Versatile styling options

Specific dimensions are listed on each product page. All measurements are approximate and may vary slightly due to the handcrafted nature of our scarves.

Best Practices:

  • Hand wash in cold water with gentle detergent
  • Or dry clean for best results
  • Never wring or twist
  • Air dry flat away from direct sunlight
  • Iron on low heat (silk setting) while slightly damp
  • Store folded in a breathable bag

See our Care Guide for detailed instructions.

We photograph our products professionally and display colours as accurately as possible. However:

  • Screen settings vary
  • Lighting affects appearance
  • Slight variations may occur

We provide detailed descriptions and multiple images to help you choose confidently.

Ordering

  1. Browse our collection
  2. Select your desired scarf(s)
  3. Add to cart
  4. Proceed to checkout
  5. Enter shipping and payment information
  6. Review and confirm your order

You’ll receive an immediate confirmation email.

We accept:

  • Visa, Mastercard, Amex
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through encrypted, PCI-DSS compliant systems.

Absolutely. We use industry-standard SSL encryption and never store your complete card details. All payment processing is handled by certified, secure payment providers (Stripe/PayPal).

Contact us immediately at support@herbertaccessory.site if you need to modify or cancel an order. We’ll do our best to accommodate changes, but once an order is dispatched, we cannot modify it.

Standard Packaging (FREE): All orders come securely packaged in protective bubble envelopes at no extra cost.

Premium Gift Box (Additional fee):

  • Elegant cardboard gift box
  • Beautiful ribbon wrapping
  • Perfect for special occasions
  • Available upon request

Complimentary Gift Card: Add a personalized message with your order – completely free!

To request premium gift wrapping, please mention it during checkout or contact us at support@herbertaccessory.site with your order number.

Gift cards are coming soon! In the meantime, contact us at Aurora@herbertaccessory.site for gift recommendations and we can help you choose the perfect silk scarf for your recipient.

Shipping & Delivery

  1. UK Delivery:

    • Standard: 5-10 business days (most arrive within 7 days)
    • Express: 4-7 business days

    International:

    • Europe: 8-15 business days
    • USA: 5-10 business days
    • Other: 10-20 business days

    Processing time: 1-2 business days before shipping.

Actually, our delivery is quite fast! Our products ship directly from our manufacturing partners in China using express logistics. Most UK orders arrive within 7 days (5-10 business days range).

This allows us to offer premium silk at accessible prices. While not as fast as Amazon Prime, it’s comparable to many UK online retailers and much faster than standard international shipping.

UK:

  • FREE on orders over £50
  • £4.95 for orders under £50
  • Express shipping: £12.95

International: Varies by destination (calculated at checkout)

Yes! We ship to most countries. International customers should note:

  • Longer delivery times
  • Possible customs duties/taxes (customer responsibility outside UK)
  • Tracking provided for all orders

You’ll receive a tracking number via email when your order ships. You can:

  • Click the tracking link in the email
  • Visit our tracking page and enter your number
  • Track directly with the courier

Tracking updates within 24-48 hours of shipping.

If your order hasn’t arrived within the estimated timeframe:

Days 1-10: Normal delivery window – track your order
Days 11-14: Contact us at Aurora@herbertaccessory.site to investigate
After Day 15: We’ll issue a full refund or resend at no cost

We’re here to ensure you receive your order!

UK Orders: No additional fees – all duties and VAT included in your price

International Orders: You may be responsible for customs duties, taxes, or import fees in your country. We declare accurate values as legally required.

Returns & Refunds

  1. Yes! Under UK Consumer Contracts Regulations:

    • You have 14 days from receipt to return
    • Items must be unused, in original condition
    • Full refund for eligible returns

    See our Returns Policy for complete details.

  1. Contact support@herbertaccessory.site within 14 days

  2. Include order number and reason for return

  3. Receive Return Authorization (RA) number

  4. Ship item back to provided address:

    Herbert Accessory Returns
    69 St Benets Road
    Stalham, Norfolk
    NR12 9DW, United Kingdom

  5. Refund processed upon receipt

Change of mind: Customer pays return shipping
Faulty/incorrect items: We cover all costs

We recommend tracked, insured shipping for returns.

  • We inspect returns within 2-3 business days
  • Refund issued within 14 days of receiving return
  • Funds appear in your account 5-10 business days after refund is issued (card dependent)

Contact us immediately (within 48 hours):

  • Email: support@herbertaccessory.site
  • Include photos of the issue
  • We’ll arrange replacement or full refund
  • We cover all return costs

We don’t offer direct exchanges. To exchange:

  1. Return your original item for a refund
  2. Place a new order for the desired item
  3. Once your return is processed, you’ll receive your refund

Account & Privacy

  1. No, you can checkout as a guest. However, creating an account allows you to:

    • Track orders easily
    • Save addresses for faster checkout
    • View order history
    • Receive exclusive offers

  1. We comply with UK GDPR and Data Protection Act 2018. Your information is:

    • Encrypted and securely stored
    • Never sold to third parties
    • Only shared with service providers necessary for order fulfillment
    • Protected by industry-standard security measures

    See our Privacy Policy for full details.

Email support@herbertaccessory.site with your request. We’ll process it within 30 days (subject to legal retention requirements for past orders).

  • Click “unsubscribe” at the bottom of any marketing email, or contact support@herbertaccessory.site.

Quality & Authenticity

  1. Every scarf undergoes:

    • Material verification (authentic mulberry silk testing)
    • Pre-shipping quality inspection
    • Proper packaging to prevent damage
    • Insurance coverage during transit

  1. We stand behind our products. If you’re unsatisfied:

    • Contact us within 14 days at support@herbertaccessory.site
    • Explain the issue
    • We’ll work with you to resolve it (replacement, refund, or partial refund)

    Your satisfaction is our priority!

All products carry:

  • Satisfaction guarantee (14-day return window)
  • Manufacturing defect warranty
  • Compliance with UK consumer rights legislation

Customer Service

  1. Email: Support@herbertaccessory.site (24-hour response time)
    Phone: +44 07591 225895 (Mon-Fri, 9 AM – 5 PM GMT)

    See our Contact Page for more information.

  1. Customer Service: Monday-Friday: 9:00 AM – 5:00 PM GMT
    Closed weekends and UK Bank Holidays

    Email support available 24/7 – we respond within 24 hours on business days.

  1. Email: Aurora@herbertaccessory.site
  2. Include order number and detailed explanation
  3. We’ll investigate and respond within 7 business days
  4. We aim for fair, prompt resolution

If unresolved, you may contact Citizens Advice or Trading Standards.

Still Have Questions?

Contact us: support@herbertaccessory.site
Phone: +44 07591 225895

We’re happy to help!

Last Updated: November 2025
Silkon Global Ltd – Trading as Herbert Accessory
Company Number: 15248667

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