Contact

Contact Us

We’re here to help! Get in touch with the Herbert Accessory team.

Customer Service

Email: Aurora@herbertaccessory.site
Response Time: Within 24 hours (Monday-Friday)

Phone: +44 07591 225895
Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
(Closed on UK Bank Holidays)

How to Reach Us

Email: Aurora@herbertaccessory.site
Phone: +44 07591 225895
Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT

We handle all inquiries including:

Orders & shipping questions
Returns & refunds
Product information
Wholesale inquiries
Privacy & data requests
Any other questions or concerns

Response Time: Within 24 hours on business days

Business Hours

Customer Service:

Monday – Friday: 9:00 AM – 5:00 PM GMT
Saturday – Sunday: Closed
UK Bank Holidays: Closed

Email Support:

Available 24/7 (you can send emails anytime)
We respond within 24 hours on business days

Frequently Asked Questions

Before contacting us, you might find answers in our:

FAQ Page
Shipping Policy
Returns Policy
Size Guide

Visit Us

Please note: We operate online-only and do not have a physical retail store or showroom. All orders are processed through our website.

Registered Address:
Silkon Global Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

(This is our registered business address for official correspondence only)

Customer Service & Returns:
69 St Benets Road
Stalham, Norfolk
NR12 9DW
United Kingdom

Social Media

Connect with us on social media for style inspiration, new product launches, and exclusive offers!

Feedback & Reviews

We love hearing from our customers!

Leave a Review:

Google Reviews
Trustpilot
Product reviews on our website

Your feedback helps us improve and helps other customers make informed decisions.

Consumer Rights Information

For independent advice about your consumer rights:

Citizens Advice Bureau
Website: https://www.citizensadvice.org.uk
Phone: 0808 223 1133

Trading Standards
Website: https://www.tradingstandards.uk
Find your local office: https://www.tradingstandards.uk/find-a-service

Report a Problem

For any issues including:

Technical problems with our website
Suspected fraudulent activity
Accessibility concerns
Any other problems

Contact us immediately:
Email: Aurora@herbertaccessory.site
Phone: +44 07591 225895

For technical issues, please include your browser type, device, and a screenshot if possible.

Thank you for choosing Herbert Accessory. We look forward to serving you!