Returns & Refunds Policy
Effective Date: November 2024
Company: Silkon Global Ltd (trading as Herbert Accessory)
Your UK Consumer Rights
As a UK-registered business, we comply fully with the Consumer Contracts Regulations 2013 and Consumer
Rights Act 2015. You have the right to return most items within 14 days of receipt for any reason.
14-Day Returns Policy
Eligibility
You may return any item within 14 days of delivery if:
The item is unused and in original condition
All tags and packaging are intact
The item has not been worn, washed, or altered
You provide proof of purchase
How to Return an Item
Step 1: Contact us within 14 days of receiving your order
Email: support@herbertaccessory.site
Subject: “Return Request – Order #[Your Order Number]”
Include: Reason for return, order number, item(s) to return
Step 2: Wait for return authorization
We’ll respond within 48 hours with return instructions
You’ll receive a Return Authorization (RA) number
We’ll provide the return address
Step 3: Ship the item back
Pack securely in original packaging
Include RA number on package
Use tracked shipping service
Keep your tracking receipt
Return Address:
Herbert Accessory Returns
69 St Benets Road
Stalham, Norfolk
NR12 9DW
United Kingdom
Return Shipping Costs
Standard Returns (Change of Mind):
Customer is responsible for return shipping costs
We recommend using tracked, insured shipping
Items remain your responsibility until received by us
Faulty or Incorrect Items:
We cover all return shipping costs
Contact us immediately for a prepaid return label
See “Faulty Items” section below
Refunds
Refund Processing
Once we receive and inspect your return:
Inspection: Within 2-3 business days of receipt
Refund Issued: Within 14 days of receiving the return
Refund Method: Original payment method
Refund Amount: Full purchase price (excluding original shipping unless item is faulty)
Refund Timeline
Credit/Debit Card: 5-10 business days after refund is issued
PayPal: 3-5 business days after refund is issued
You will receive email confirmation when refund is processed
Non-Refundable Items
The following cannot be returned:Personalized or custom-made items
Items marked as “Final Sale”
Items returned without authorization
Items damaged due to misuse or neglect
Exchanges
We currently do not offer direct exchanges. To exchange an item:
- Return the original item following the returns process
- Place a new order for the desired item
- Once your return is processed, your refund will be issued
Faulty or Damaged Items
Our Commitment
If you receive a faulty, damaged, or incorrect item:
Contact us within 48 hours of delivery
We’ll arrange collection at no cost to you
Full refund or replacement provided
We cover all associated costs
How to Report a Fault
- Email us immediately: support@herbertaccessory.site
- Include clear photos of the fault or damage
- Provide your order number
- Describe the issue in detail
Resolution Options
You may choose:
Full Refund: Money returned to original payment method
Replacement: New item sent at no additional cost
Partial Refund: If you wish to keep the item with a discount
Late or Missing Orders
Delivery Issues
If your order hasn’t arrived within the estimated timeframe:
Days 1-10: Normal delivery window for standard shipping
Track your order using the tracking number provided
Most orders arrive within 7 days
Days 11-14: Contact us
Email: support@herbertaccessory.site
We’ll investigate with the courier
After Day 15: Refund or resend
We’ll issue a full refund or resend your order at no cost
Contact Us
For any returns or refund queries:
Email: support@herbertaccessory.site
Phone: +44 07591 225895
Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Postal Address:
Silkon Global Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Returns Address:
Herbert Accessory Returns
69 St Benets Road
Stalham, Norfolk
NR12 9DW
United Kingdom
Your Legal Rights
This returns policy does not affect your statutory rights under UK law. For more information about your
consumer rights, visit Citizens Advice.Last Updated: November 2025
Silkon Global Ltd, Company Number: 15248667, Registered in England and Wales